11 Rugs Gallery (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.11rugsgallery.co.za or purchase from our gallery in Northriding.
In accordance with the Protection of Personal Information Act (POPIA), by using our website, you agree to the practices described in this policy.
We collect information that identifies you or allows us to contact you, including:
Identity Data: Name, surname, and title.
Contact Data: Email address, telephone number, and physical delivery address.
Financial Data: Payment card details or bank account info (processed securely via third-party payment gateways; we do not store full card details on our servers).
Transaction Data: Details about products you have purchased from us.
Technical Data: IP address, browser type, and usage patterns on our website (via cookies).
We use your personal information only for purposes required to run our business and serve you, specifically:
Order Fulfilment: To process payments, arrange delivery, and manage returns.
Communication: To send order updates, respond to queries, and provide customer support.
Marketing: With your consent, to send you newsletters about new arrivals or promotions. You may opt out at any time.
Legal Compliance: To comply with tax laws (SARS) and other regulatory requirements.
We do not sell or rent your personal information to third parties. We only share your data with trusted service providers necessary for our operations:
Courier Partners: To deliver your rugs.
Payment Processors: To securely handle your transactions.
IT Service Providers: Who help maintain our website and database security.
Legal Authorities: Only when required by law or to protect our rights.
We have implemented appropriate technical and organizational security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way.
Our website uses SSL encryption to protect data during transmission.
Access to your personal data is limited to employees and partners who have a business need to know.
Under POPIA, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we update or correct inaccurate information.
Deletion: Request that we delete your data (subject to legal retention requirements like tax records).
Objection: Withdraw your consent for marketing communications at any time.
Our website uses “cookies” to enhance your browsing experience. Cookies allow us to remember your preferences and recognize you when you return. You can choose to disable cookies in your browser settings, though some parts of the website may not function correctly as a result.
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Modified” date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
11 Rugs Gallery
Physical Address: Unit 34 Deco Park, Northriding, Randburg, 2162
Email: info@11rugsgallery.co.za
Phone: 068 434 0195
